Shipping Policy

At Matsya Gems, we ship our gemstones, Rudraksha, and spiritual essentials from Australia to customers worldwide. Please read below for details on processing times, delivery, and costs.

Order Processing Time

Orders are processed and dispatched within [1–3 business days] of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to Australia and internationally to most countries worldwide.

Delivery Timeframes

  • Australia (domestic): [3–7 business days]
  • International: [7–21 business days], depending on destination and customs processing

Delivery times are estimates only and may vary due to customs clearance, public holidays, or courier delays beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight/size. [Free shipping is available on orders over $X within Australia / worldwide.]

Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number where available, so you can follow your parcel’s progress.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected delivery window, please contact us within 48 hours of the expected delivery date at matsyaglobalau@gmail.com or WhatsApp +61 478 088 893, and we will assist with a resolution.

Questions?

For any shipping-related queries, reach out to us at matsyaglobalau@gmail.com or via WhatsApp at +61 478 088 893.