Terms & Conditions

Welcome to Matsya Gems. This website is operated by Matsya Gems (“we,” “us,” “our”). By accessing this website and/or purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. About Us

Matsya Gems is based in Australia and sells authentic, certified gemstones, Rudraksha, silks, and spiritual essentials, shipped worldwide.

Address: 5 Honour Glade, Schofields NSW 2762, Australia
Phone: +61 478 088 893
Email: matsyaglobalau@gmail.com
WhatsApp: +61 478 088 893

2. Products

We sell authentic, certified gemstones, Rudraksha, silks, and spiritual essentials. Product descriptions, images, and specifications are provided in good faith and are as accurate as possible; however, due to the natural characteristics of gemstones and handmade items, slight variations in colour, size, or pattern may occur between the image and the item received.

3. Orders & Acceptance

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. If we cancel an order after payment, you will receive a full refund.

4. Pricing & Currency

All transactions are processed in Australian Dollars (AUD). Prices displayed on this website are current at the time of listing and are subject to change without notice. The price applicable to your order is the price displayed at the time of checkout.

5. Taxes (GST)

Where applicable, prices include Goods and Services Tax (GST) at the prevailing Australian rate of 10% for orders within Australia. GST and any other applicable charges will be itemised on your order summary at checkout.

6. Shipping & Delivery

We offer shipping within Australia and worldwide. Delivery times and costs vary by destination and are outlined in our Shipping Policy. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

7. Payment

We accept payment via the methods displayed at checkout. All payments are processed securely through our payment gateway provider. We do not store your full card details on our servers.

8. Returns & Refunds

Our returns and refund process is outlined in our Returns Policy. Please refer to that page for return windows, conditions, and how to initiate a return.

9. Product Disclaimer

Matsya Gems products, including gemstones, Rudraksha, and spiritual essentials, are sold for their aesthetic, cultural, and traditional/spiritual significance. Any references to “energy,” healing properties, or similar traditional beliefs are provided for informational purposes only and do not constitute medical, health, or therapeutic claims. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a qualified healthcare professional for any health-related concerns.

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Matsya Gems and may not be reproduced, distributed, or used without our prior written consent.

11. Limitation of Liability

To the extent permitted by law, Matsya Gems is not liable for any indirect, incidental, or consequential loss or damage arising from the use of this website or our products, except where such liability cannot be excluded under the Australian Consumer Law.

12. Consumer Guarantees

Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be lawfully excluded.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated revision date. Continued use of this website after changes are posted constitutes acceptance of the revised terms.

16. Contact Us

For any questions about these terms, please reach us at matsyaglobalau@gmail.com or via WhatsApp at +61 478 088 893.

Last updated: [09 2026]