We want you to love your gemstones and spiritual essentials. If something isn’t right, here’s how returns work.

Return Window

Items can be returned within 14 days of delivery, provided they are unused and in their original packaging.

How to Start a Return

Contact us at hello@matsyagems.com or WhatsApp us at +61 478 088 893 with your order number, and we’ll guide you through the process.

Certified Products

All gemstones are certified authentic. If you receive a damaged or incorrect item, please reach out within 48 hours of delivery for a replacement or refund.